Position Description
RockAuto Analytical Customer Support Specialists do not work from scripts or process workflows; they determine the needs of customers and use technology to accurately respond to a high volume of customer concerns. You will use your customer service skills to resolve a wide variety of challenges, in a fast-paced environment, continually striving to make RockAuto.com the best place to purchase auto parts online!
Our Analytical Customer Support Specialists:
- Respond to customer inquiries
- Create and implement solutions to customer concerns
- Help maintain & improve our user-friendly website
- Use computer and/or foreign language skills (especially French, Spanish or German)
Job Requirements include:
- Bachelor’s degree or currently enrolled in a bachelor’s degree program
- Excellent customer service skills: ability to read closely, think quickly and problem-solve effectively
- Proficient internet/computer skills
- Determination to drive your own career
- Basic automotive knowledge (Automotive knowledge is a plus, but Analytical Customer Support Specialists are not mechanics and they do not give customers repair advice)
- Foreign Language Skills a plus (RockAuto has customers worldwide)
- Willingness to work overtime occasionally
Must be able to work from our Madison, WI office and have the ability to work for any US employer without visa sponsorship.
Shifts Available: 7:00 a.m. to 3:30 p.m or 10:00 a.m. to 6:30 p.m. Some weekend availability may be required.
Why RockAuto?
Strategic and tactical impact. Our reputation with our customers and our ultimate profitability as a business depend on what you do.
Strong growth, unique business model. RockAuto has posted 15+ years of double-digit sales growth. We present products and information in ways that are relevant and compelling for online consumers and we deliver on what our catalog promises -- with quality and efficiency competitors struggle to match. You will play a key role in extending that leadership.
Career building. People who tend to do well at RockAuto are those who enjoy tackling challenges with detail-oriented enthusiasm and taking on a variety of responsibilities. Working here truly is a "job of many hats". Our "promote from within" philosophy and encouragement of implementable ideas - proposed by any employee - make working at RockAuto professionally and personally fulfilling.
Open, friendly environment. Everyone sits in an open space, encouraging collaboration and teamwork. Our flat structure creates transparency and enables near-constant implementation of employees' creative ideas and solutions. Office outings, like the annual winter holiday party, are a great way to connect with fellow employees.
Excellent compensation. RockAuto offers competitive wages, overtime pay for all positions, a generous allowance of paid holidays and personal time off, affordable health insurance, a Simplified Employee Pension for employees with qualifying tenure and a tradition of rewarding individual results and sharing the fruits of company success.
Madison, WI is a great place to live. Madison is uniquely centered on an isthmus between two beautiful lakes. It is consistently ranked one of the best places to live in the US. Both a capital city and hip college town, Madison provides affordable housing, excellent schools and a wide range of entertainment options and recreational activities.
How to Apply
If interested, please email a cover letter and resume in PDF format to HR@RockAuto.com. In your cover letter please explain why you would be a good fit as a RockAuto Analytical Customer Support Specialist and include your GPA (if not listed on your resume). Applications that exclude a cover letter will NOT be considered.
