rockauto.com
Help with Accounts
 


Help Topics





Answers
General

General
Must I create an account before placing an order?
No. Accounts are an optional feature to help you keep track of your order history and to make shopping for parts even easier (see "What are the benefits of creating an account?").

General
What are the benefits of creating an account?
With an account, you can:
  • Re-use multiple addresses from past orders (your office, your mechanic, your cousin with the big garage...)
  • Quickly reach your vehicles in the RockAuto catalog (see "How do I find parts for a vehicle on my car list?")
  • Find and view past orders ("When's the last time I bought spark plugs for Mom's Buick?", "What was the part number of the oil filter I bought last time?"...)
  • Edit your email and language preferences

General
Do you offer discounts or payment terms to businesses?
We do not offer special rates or payment options to businesses, but we do have a discount program for repeat customers. We will send you a discount code via email approximately one month after you place an order. You can use the discount code as many times as you like until it expires. See, "How do I view my discount code or store credit?"
How do I...

How do I...
...create an account? 1
Click the "Log In or Create Account" link in the upper-right corner of RockAuto.com.
create an account

Click the "Create Account" link.
create account

Enter your email address and the security code as shown in the image, then click "Submit"
create account

Check your email, then click the link in the email (or copy and paste it into your browser's address bar) to confirm you'd like to create a new account. You will be able to create a password and log in.
create account


How do I...
...log into my account? 2
Click the "Log In or Create Account" link in the upper-right corner of RockAuto.com.
create an account

Enter your email address and password. If you wish to remain logged in for up to 14 days on this device, check the "Keep Me Logged In" box. Click "Log In".
create an account

To view your account, click the "Account Activity" or "Profile" tab at the top of the page.
create an account


How do I...
...reset my password if I've forgotten it? 3
Click the "Log In or Create Account" link in the upper-right corner of RockAuto.com.

Click the "Forgot Password" link.
reset password

Enter your email address, then click "Submit".
create account

Check your email, then click the link in the email (or copy and paste it into your browser's address bar) to confirm you're the owner of the email address. You will receive a new password in another email.


How do I...
...find parts for a vehicle on my car list? 4
Log into your account (see "How do I log into my account?").

Click "Saved Vehicles" to view a customized catalog based on your car list.
FIND PART CAR LIST

How do I...
...add or remove an entry in my car list? 5
We add your vehicle to your car list automatically when you place an order. To add a vehicle without placing an order, log into your account (see "How do I log into my account?"), then click the "Profile" tab at the top of the page. Click "Add Vehicle" under the "Saved Vehicles" section. Find your vehicle, then click .
add or remove an entry

If you no longer need parts for a car on your list, you can remove it. Select the vehicle under "Saved Vehicles", then click .
add or remove an entry


How do I...
...use a saved address on a new order?
Log into your account (see "How do I log into my account?").

Add items to your shopping cart. On the check out page, click the "Saved Address" link. Click on your billing address.

If you'd like to ship to a different address, un-check the box next to "Check Here if Same as Billing Address". Click the Saved Address link above the shipping address to select an alternate delivery location.

select address

How do I...
...add or remove an entry in my address list?
We add your billing and shipping addresses to your account automatically when you place an order. To add an address without placing an order, log into your account (see "How do I log into my account?"), then click the “Profile” tab at the top of the page. Click “Add Address” under the “Saved Addresses” section, and enter your information. Click “Save”.

To remove an address, log into your account (see "How do I log into my account?"), then click the “Profile” tab at the top of the page. Select the address you wish to delete under the “Saved Addresses” section. Click delete selected.
remove entry


How do I...
...edit an entry in my address list?
Log into your account (see "How do I log into my account?"), then click the "Profile" tab at the top of the page. Click on the address you'd like to edit, and update your information. Click "Save".

How do I...
...view my discount code or store credit?
We send discount codes and store credit codes via email. If you deleted the email, you can access your code(s) through your Account.

If you have an account:
Log into your account (see "How do I log into my account?"). If you have a valid discount code or store credit associated with your Account email address, the code will appear under the "Account Activity" tab.

If you don't have an account:
You must create one to view any discount or store credit codes. It only takes a few minutes to create (see "How do I create an account?"). Be sure to create your account using the same email address with which you normally place orders. Then, when you log into your account, you will see any codes associated with that email address under the "Account Activity" tab -- even if we sent them to you before your account was created!

How do I...
...view my availability alerts?
To view the availability alerts you signed up for, log into your account (see "How do I log into my account?"). The out of stock parts will appear under the "Account Activity" tab in the "Availability Alerts" section. When the items on this list are in stock, RockAuto will notify you via email.

To delete an availability alert, select the box next to the part. Click . You will no longer receive a notification when this part is available.

How do I...
...search my order history? 6
Log into your account (see "How do I log into my account?"). Your most recent orders will appear automatically.
orders will appear automatically

To find a specific order, select your car or part category, or enter information into the part number field. Click "Search Orders".
search order history

Click the order number to view the order.

How do I...
...associate past orders with my account? 7
We add orders to your account automatically if the email address entered on the order matches your account, or if you were logged into your account when you placed the order.

If you are not logged in when you place an order with a different email address, you can associate the order with your account. Log into your account (see "How do I log into my account?"). Enter the email address used on the past order and the order number, then click “Add to History”.
associate past orders with my account

How do I...
...change my password? 8
Log into your account (see "How do I log into my account?"), then click the “Profile” tab at the top of the page. Click “Change Password” under the “Account Settings” section.

Enter the password you'd like to use in the "New Password" and "Confirm New Password" fields, then click "Save".
change password

How do I...
...change the email address I use to log into my account? 9
If you'd like us to send emails to a different address, log into your account (see "How do I log into my account?"), then click the “Profile” tab at the top of the page. Click “Change Email Address” under the “Account Settings” section.

Enter the email address into the “New Email Address” and “Confirm New Email Address” fields. Click "Save".
change the email address

We will send future emails, such as discount codes and newsletters, to your new address. We will no longer send emails to the old email address.

How do I...
...subscribe to or unsubscribe from RockAuto emails? 10
Log into your account (see "How do I log into my account?"), then click the “Profile” tab at the top of the page.

Find "Account Settings", and select “Yes” under "Receive RockAuto Newsletter and Discount Emails?" if you'd like to receive our emails. Select “No” if you’d prefer not to receive the emails. Click "Save".
subscribe to or unsubscribe

How do I...
...specify the language for RockAuto emails? 11
Log into your account (see "How do I log into my account?"), then click the “Profile” tab at the top of the page.

Find "Account Settings". Select a language from the dropdown menu under “Preferred Language for Emails”, then click "Save".
specify the language

We'll send future newsletter and discount emails in the language you've selected even if future orders are placed using a different language.

How do I...
...delete my account?
To delete your account, log into your account (see "How do I log into my account?"), then click the "Profile" tab at the top of the page.

Click "Delete Account" & check the box next to "I want to delete this account…". Click .

Your order information will remain in our system, and can be accessed through our Order Status & Returns page.
I can't log in!

I can't log in!
I've ordered before but can't log into my account!
Accounts are not created automatically when you place an order. If you receive an error message, you don't have an account associated with the email address you are entering or you entered an incorrect password.
invalid login invalid login

If you don't have an account associated with the email address you are entering, see "How do I create an account?". If you forgot your password, see "How do I reset my password if I've forgotten it?".

You can view order details without logging into an account by visiting Order Status & Returns.
























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