Q: Where are parts for my car or truck?
A: Scroll through our catalog and click to expand your vehicle make, listed alphabetically. Then, click to expand the year, model, and engine size of your vehicle.
Or, type the year, make, model, engine and the part that you’re looking for in the search box at the top of the main page. Matching words will appear as you type; press the down-arrow key to choose one and continue typing. Click the correct one, press enter or click to go to that vehicle/part.
Q: What do the flags at the top of the catalog mean?
A: Flags indicate where a vehicle was originally sold (US, Europe, etc.). Un-check boxes to remove vehicles not sold in your area from the list, or check boxes to see a vehicle you imported from elsewhere. Un-checking the last box ("<") limits the list to late-model vehicles.
Q: I know the name of the part I need, how can I find it?
A: Start typing the name of the part in the "Find Category" box -- it will display a drop-down list of possible matches. If one looks right, use your mouse, or down-arrow then Enter, to choose it. Or press "Enter" on your keyboard or click , to highlight all categories which contain part names matching your entry.
Q: Can I search by part number?
A: Click the "Part Number Search" tab at the top of our page. Enter the part number then click "Search". Limit results by brand or part type using the drop-down lists (and then click "Search" again).
Q: The part I want isn't listed - can you get it?
A: If you’ve found the correct year, make, model, and engine size of your vehicle, and the part you're looking for is not listed, we do not have it and don't know where to find it. However, we add parts to the catalog daily and are looking for suppliers of new products, so please check again soon.
Q: Can you send me a paper catalog?
A: Our online catalog is updated daily with new parts, pictures and other details. We do not have a paper catalog (it would be out-of-date before the ink was dry).
Choosing a Part
Q: Will all the parts listed fit my vehicle?
A: All parts listed fit the year/make/model/engine combination you chose. But if there are limiting factors (like "RWD vs. 4WD", "2-door vs. 4-door", or "w/ A.C. vs. w/o A/C"), they will be listed in the description. Please read listings carefully to ensure they match your application.
The brake pads above fit the rear axle if your vehicle (a 2001 Acura Integra 1.8L) is a GS, GS-R, or LS Model. If you have the Type-R version, they would not fit. The correct part for the Type-R would be:
Don't worry if a feature of your vehicle is not listed. Manufacturers only list information relevant to their own parts. But if a feature listed is not true of your vehicle (like when you see "GS, GS-R, LS" and your Integra is none of those; it's a Type R), please choose a different part.
Looking for stickers in the engine compartment, on the door jamb, or inside the glove box, console or trunk
Using an online VIN search to decode the VIN number
Reviewing your owner's manual
Searching the Internet for forums where someone asked the same question; or posting a question yourself (the Owner Clubs link on our home page is a good place to start)
Contacting a local dealership with the VIN number (dealerships have access to VIN details that aren't shared with third-parties)
Q: What do the flags in the part description mean?
A: A flag indicates the market for which the part manufacturer has provided application data. Manufacturers often provide application data only for their local markets, so we do not know whether their parts also fit vehicles in other markets.
The blue EU flags mean Lemforder has told us their part fits cars sold in Europe. The flags on the Motorcraft part indicate it fits cars sold in US, Canada and Mexico. The parts may be identical and we'll ship any part to any customer. But the safest choice (and the one likely to cost less to ship) is the one with a flag for your market.
Flags refer to where the vehicle first was sold, not to where it was manufactured. If you own a BMW originally sold in the US, and you see a listing like the one above, you should choose the one with the US flag, not the EU flag, even if your car was produced in Germany.
If the list still is too long, add another filter and click again. To remove filters and see the full list again, click "Clear Filter".
Q: How can I see more parts on a small screen?
A: Click the gray arrow on the left side or top of the white catalog window to hide the purple top and yellow side bars. Or click in the upper right corner of the catalog to expand the white area to fill your browser window.
Switch back to the framed catalog by clicking on the expanded catalog.
A: A core charge is like a deposit -- you pay it when you place the order and it's refunded if you send back your old part.
Complete engine and transmission cores must be returned within 60 days. Other cores must be returned within six months of the date your order was placed.
Decide if the core deposit is worth the shipping cost - you are responsible for shipping the core back.
Verify your core is complete, fits the same vehicle application and is returned in the box the remanufactured part came in. Your old part doesn’t have to be working (if it worked, you wouldn’t have replaced it) but you will not receive core credit if it is smashed, rusted solid, or otherwise unusable.
Q: "Private Label Pkg"
A: Manufacturers often make parts to be sold by others (Kenmore appliances, store-brand cereals, etc.). "Private Label Pkg" means the part may be in a plain white box, a distributor's box, or (for closeout parts) a box from a competing store. The features should be the same but the warranty (and the quality) may be different than for parts the manufacturer sells under its own brand.
When you order an R&R part, we'll collect your payment
and send you instructions by email explaining where to send
your old part. You'll need to pay a carrier like UPS or FedEx
to ship it to the manufacturer (see table below for locations).
The cost of shipping it back to you is included in your order
total. Core charges do not apply to R&R parts (if a core
charge was applied to your order, it will be refunded when the
R&R instructions are sent). If your old part cannot be remanufactured, it
will be returned to you and the rebuild cost will be refunded, except
for any testing/handling fee charged by the manufacturer (see table below).
Rebuild times vary depending on the part and company. These
times do not include shipping time to and from the manufacturer:
1-2 business days
$20 testing fee if unit tests good
6-13 business days
No testing or handling fees
3-5 business days (Electronics
may take 7-10 business days due to high volume)
No testing or handling fees
Pennsylvania or Texas depending on
5-7 business days
No testing or handling fees
1-5 business days (diesel fuel injector pumps 2-4 weeks due to high volume)
No testing or handling fees
Long Beach, CA
3-5 business days
No testing or handling fees
Q: "Sold in packs
A: The price listed is for an individual item but they are sold in packages containing more than one. For example, this spark plug costs 99 cents each if purchased in packs of four, or can be ordered individually (pack of 1) for $1.18 each:
Are new (unless marked "remanufactured") but may be older inventory ("last year's style") and look different than our regular inventory of the same part (a different color, for example, with a grease fitting newer parts do not have, or lacking hardware which was sold separately in the past)
Were acquired at discounted prices from companies liquidating inventory (because they were overstocked, decided to carry a different brand, went out of business, etc.)
Are limited to quantity on hand and cannot be replaced with regular inventory at the same price
Our 30-day return policy applies to everything we sell, including "wholesaler closeout" items. However, because we buy many of these parts from wholesalers specializing in surplus, and not from manufacturers or their authorized distributors, the manufacturer will not honor warranty claims on closeout items. For most applications, our catalog offers other parts from our regular inventory, fully warranted, at regular price.
Q: Which brand should I choose?
A: All the brands we carry will fit and function like the original. We offer multiple brands so you can choose the balance of price/quality/features/reputation you prefer. To help you decide:
Use the trucks or "Choose for Me to Minimize Costs" tool to find parts which can ship together, keeping your total cost low (see "Which parts costs least to ship?")
Consider other customers' preferences -- hearts mark parts we sell most often for each application.
Click to learn more about a part's warranty and other details.
Ask a friend by printing or emailing the list of choices:
Q: Which part has the best quality?
A: Often, quality is a matter of brand reputation, prior experience, and personal preference.
Some manufacturers offer a less expensive, lower quality option (Standard Motor Products "T-series", for example) in addition to their OE-quality lines. These parts often say "value line," "price-conscious" or similar terms in the description or on the Info page. Others offer products which are better than original (Power Stop Drilled & Slotted Rotors, for example). Click to learn about these features and decide whether you want them.
When there are many parts with clear quality differences, our catalog divides them by quality ("Economy", "Daily Driver", "High Performance", or "Copper", "Platinum", "Iridium"). Hide categories by clicking on the down arrow next to the title:
Q: Which parts cost least to ship?
A: We sell over a million different parts and a single warehouse cannot hold them all. If you choose parts which are not stocked in the same place, carriers will charge for two boxes. Truck icons indicate parts which can ship with those already in your cart.
Q: Choose for Me to Minimize CostA:The "Choose for Me to Minimize Cost" feature automatically compares alternatives you select, to find the lowest total cost including shipping. This video explains how:
A page like this one will appear in a separate window (so you can compare parts in different windows) with all the details we have about that part (pictures, warranty summary, specifications, and sometimes videos describing installation or manufacturing processes). Manufacturer logos link to their websites for additional information about the company:
We don't save email addresses; we include yours in the message so your friends can reply to you.
Q: Why is there such a wide
range of prices between brands?
A: Manufacturers set prices differently. More expensive parts often perform better or last longer ("you get what you pay for").
Sometimes a higher price also covers the cost of marketing a famous brand, or a manufacturer's decision to buy a part from
another company (and mark up the price) instead of making it himself.
We offer multiple brands so you can choose the balance of price/quality/features/reputation you prefer.
Q: Why are your prices lower than at local stores?
A: The parts we sell are the same first-quality products you'd find in any reputable store. Our prices are lower because our costs are lower.
RockAuto customers choose their own parts using our online catalog. We ship directly to them from centralized warehouses (sometimes directly from manufacturers). We have no retail stores, no counter-people and don't have a lot of money tied up in slow-moving inventory. We pass on those savings with lower prices!
Prices are based on interbank exchange rates updated each morning.
We accept electronic payments in US dollars, Canadian dollars, euro, and British pounds. We also accept paper checks in US dollars and Canadian dollars. Credit card companies and PayPal always process transactions in US Dollars, and may use a different exchange rate than ours or add fees for international transactions (so your local-currency total on our website may be slightly different than on your credit card statement).
Placing an Order
How do I...
Q: ...change quantities?
A: Click in the "Quantity" box next to the part you want to change, enter the quantity you need, then click or press "Enter".
Or, click . Type your email address, your name, a message, and your friends’ email addresses, then click "Send Email". Your friends will receive an email from our server, with a link that will open a copy of your shopping cart on our website. We don’t save email addresses; we include yours in the message so your friends can reply to you and not us.
Q: ...work on more than one cart at a time?
A: Click at the top right of the page to open a new cart.
Your previous cart will be saved in the "Available Carts" drop-down list. Its name will be the date/time you created it.
You may assign a new name by selecting it from the list and clicking .
Delete a cart by selecting it and clicking .
Q: Do you ship to my location?
A: We ship all over the world, including APO and PO Boxes. To see shipping options for your location, add parts to the cart, then select your country and enter your postal code (zip code).
Q: What shipping methods do you offer?
A: We use several small-package carriers (FedEx, DHL, etc.) as well as mail and truck freight. Economy and expedited methods are available to most destinations.
Q: How much does shipping cost?
A: See shipping costs, before you've entered any personal or payment information, by adding parts to the cart, selecting your country and entering your postal code (zip code).
Shipping costs reflect the size and weight of the parts, your location, and current carrier rates (including discounts we receive as a high-volume shipper). To minimize shipping costs, choose parts that can ship from the same location see"Which parts cost least to ship?"
Q: Do you offer free shipping?
A: Shipping is never free carriers must be paid for their work. Actual shipping costs vary widely depending on what you buy and where you are. "Free shipping" means higher prices to cover the average shipping cost and using profits from some orders to offset losses on others.
We think it makes more sense to set prices low and show what it really costs to bring your order to you, passing on the cost and savings from decisions you make. To minimize shipping costs, choose parts that can ship from the same location see "Which parts cost least to ship?"
Q: Will my order ship today?
A: Orders placed before noon usually ship the same day (unless a delay is noted in the catalog for a part you chose). But please allow one full business day to process your order since unexpected delays can occur. Business days are Monday through Friday; orders placed on weekends should ship no later than Tuesday.
Q: When can I expect delivery?
A: To see estimated delivery times, add parts to the cart, then select your country and enter your postal code (zip code).
Transit times and "Receive by" dates shown are estimates by the carrier and, while usually accurate, are not guaranteed by RockAuto.
Q: Will I have to sign for my package?
For most packages, your signature is not required. The carrier may require a signature if the driver thinks leaving the package unattended may not be safe.
For parts that are shipped by truck freight (large body parts, for example), a signature is required. The carrier will contact you at the phone number provided on the order to schedule a delivery. You must completely unwrap and examine these parts for any damage before signing. If there are damaged parts, DO NOT SIGN for the package - REFUSE it, then report the problem on the Order Status & Returns page.
Q: What does "May
take up to X days to ship due to Destination Address" mean?
A: A part you chose must be transferred to a location which can ship to you, which takes X days. You may see this message if your shipping address is a post office box (some warehouses don't ship mail) or you are in a different country (some warehouses can't ship internationally). Choosing a different part and/or a shipping address where FedEx can deliver may eliminate this delay.
You may enter any shipping address you like, but the billing address on the order must match your credit card companys records.
Q: Why do you need my email address &
We send your order confirmation and shipment notification (with tracking numbers) to your email address. We use your phone number to contact you if there is a problem processing your order or if the carrier needs to reach you regarding the delivery of your package.
Discover, MasterCard, Visa, American Express, and PayPal. (These companies pay us in US dollars. If your account is in another currency, they will make the exchange and may charge you a fee)
Paper checks (US or Canadian dollars)
Canadian customers of the Bank of Montreal, CIBC, RBC, Scotiabank, and TD may use their bank’s online “Bill Pay” service
Interbank (wire) transfers (US dollars, British pounds or euro)
Cash (at Wells Fargo branches in the US and BMO offices in Canada)
After your billing address country is selected, see available payment methods by clicking the payment drop-down on the checkout screen.
We do not accept COD orders.
Q: How do I use my Store Credit?
A: Select "Gift Certificate or Store Credit" from the Payment drop-down, enter your code in the "Card #" field, and click "Add Payment". If there is an additional amount due on the order, you will be prompted to enter another payment method for the balance.
Q: Can I use multiple payment methods
on one order?
A: Yes (up to four, not counting Gift Certificates/Store Credits). Check the "Split Payment" box, select your first payment method, enter its information and the amount you wish to be applied to it, and click "Add Payment". Then repeat to specify other payment method(s) for the remaining balance.
Your payments will be shown in the "Payments" section. Click next to a method if you decide not to use it.
To specify a payment method for the remaining balance (shown in the “Amount” box), choose the method, enter in any necessary information, and click "Place Order".
Q: How do I use a discount
A: Enter your discount code in the "How did you hear about us" box without any other numbers or characters. Discounts are not valid on phone orders and cannot be applied after an order has shipped.
Q: What's a "Security Code"?
A: For a MasterCard, Visa, or Discover, the security code is the last three digits printed on the signature panel on the back of your card.
For American Express, it is the four digits printed on the front of the card, above the account number.
If you previously enrolled in your banks program, the message will ask you to enter your password. You must complete this step to complete checkout.
If you are not enrolled, the message will invite you to activate the service. You may do so (answering whatever questions the bank asks), or choose "Activate Later." Your order will process normally in either case.
Q: Will I need to pay duty or tax when my package is delivered?
A: If tax is identified by name (GST/HST in Canada, VAT in the EU, etc.) on your order, we will pre-pay it (and any applicable import duties) for the package to which it applies . The carrier will deliver that package with no additional charges. Our tax ID will appear on your order confirmation so you may reclaim input tax if you resell the product, and we will refund the tax if you return the product (import duty cannot be refunded).
If we are not tax-registered in your country, we offer a "Pre-Pay Customs Charges" option when possible – you pay us, we pay the carrier, the carrier pays the customs authorities and delivers your package with no additional charges.
Check this box and duties and taxes will be added to the order:
The "Pre-Pay" option is offered as a convenience to international consumers, but no tax ID will appear on our invoice so you won't be able to claim what you paid us as "input tax" (nor will it be refunded if you return your purchase).
Business customers may prefer not to pre-pay tax and to pay the carrier instead (since the carriers invoice will contain a local tax ID to support "input tax" claims). Enter your tax ID number and well pass it to the carrier to help ensure proper credit for taxes they collect from you. Carriers may charge additional "advancement fees" to handle these payments.
If no "pre-pay" option appears for part of your order, please contact the carrier or your local customs office before placing an order to ask what charges may apply.
If your order involves several packages, some shipped with carriers who allow duty/tax prepayment (e.g. FedEx) and others shipped with carriers who don't (e.g. Mail), we will pre-pay the former for the packages they deliver but you may be asked to pay charges at delivery by the latter.
Q: What if I'm tax exempt?
A: If tax appears on your order that is not an "input tax" you can reclaim, check the "tax exempt" box on our check-out page:
Your order will process but will not ship until you provide us documentation of your tax-exempt status. A link to the relevant form will appear on your confirmation for you to complete (unless we already have one from a recent order you placed).
Q: When will my package arrive?
A: We send an email with tracking information when the last part on your order ships. Click the tracking number in the email to view the carrier's estimated delivery date.
To search your orders by part category, vehicle or other criteria, log into your account (see "How do I log into my account?").
If you don't have an account, create one (see "How do I create an account?"). All orders placed with your email address will be automatically linked to it.
When you click "Place Order," we ask your bank to approve the card information and the order total. If your bank authorizes the transaction, but your order won't process for some other reason (for example, because your bank told us the billing address you entered doesn't match their records), we'll automatically send a "void" request to your bank within 2 hours. The void request explains that we will not charge your card.
Some banks put an immediate "hold" on your account in response to an authorization request, but will wait hours or days to process a "void." Pending authorizations are temporary holds by your bank, not RockAuto, and your bank is responsible for releasing the funds back to you.
Q:...the tracking info you provided doesn't work!
A: You will see activity on your shipment once the carrier scans your package. Carriers normally scan the package when it is picked up or sorted, but they can take up to two business days after shipment to scan the package.
In the meantime, don't worry if you don't see activity on the tracking number or if tracking information appears old or incorrect. Carriers sometimes re-issue tracking numbers, but won't delete the old tracking history until new package scans appear.
Q:...the tracking info hasn't updated recently!
A: Carriers sometimes fail to update tracking information. Some carriers, like USPS, will not scan the package until it is delivered. Long-distance and international shipments may have days between updates since they can spend several days on a truck or at a customs facility. Your package should arrive by the date shown on your "order has shipped" email.
RockAuto and the carrier use the same tracking information you see on the carrier's website so we do not have additional details on your shipment. We can start a trace if more than 7 business days (Monday - Friday) have passed since the last update, or more than 2 business days have passed since the "receive by" on your "order has shipped" email. To start the investigation, see "How do I report a missing item or package?"
If tracking information shows that your package was delivered but you did not receive it, check around your house and with your neighbors to see if they accepted the package for you. If you live in a community with a front office, check if they have the package. If your package was shipped via USPS (postal service), ask your local post office if they are holding the package for you. If you checked these places and cannot find your package, report the problem on our Order Status & Returns page (see "How do I report a missing item or package?").
Q:...I received the wrong part!
A: Manufacturers may use different designs than original equipment (to reduce cost, improve performance, fit additional applications, etc.) so
the part you received may look different than your original.
Sometimes manufacturers make minor changes without changing the part number so
the part may look slightly different than the picture in our catalog, but the fit and function should be the same.
Q:...the part I received looks like it was made by a different company!
A: Sometimes manufacturers buy parts from other manufacturers and re-sell them as their own. In doing so, they declare the quality of the part worthy of their name and stand behind the product with their warranty.
Finding a Brand Y part in a Brand X box can be a nice surprise when Y is the vehicle manufacturer (OEM) or another respected brand. It can be frustrating when Y, sold under its own brand, costs less than X.
We have no control over manufacturer supply chains. When we buy a part from Brand X, we pay X's price for it, and your price is based on our cost.
If you disagree with a manufacturer's purchasing decision, you may return the part (see "What is your return policy?" and "How do I arrange a return?"). Shipping is not refundable, and if you re-order the same brand and part number, you'd likely receive an identical part.
Click "Set up a Return / Report a Problem" next to the part to be returned.
Specify the quantity being returned, and the reason for the return.
The system will ask you a few questions about the return, provide return instructions, and give you an opportunity to generate a return shipping label.
Follow the return instructions carefully. Returns may not go to the same address from which the parts came. Parts must be returned their original boxes (cores must be returned in the box the new part came in) and may not be refundable if the original box is defaced.
To receive a refund, complete engine and transmission cores must be returned within 60 days. Other cores must be returned within six months of the purchase date.
You are responsible for return shipping costs unless our catalog or return instructions state otherwise. (You may obtain a shipping
label from our Order Status & Returns page to take advantage of our discounted rates. The cost of the label will be deducted from your refund.)
Before returning a core, be sure it is complete, fits the same vehicle application as your new part, and is in the box the replacement part came in. Your core does not need to be working (if it worked, you wouldn't have replaced it) but you will not receive core credit if it is smashed, rusted solid, or otherwise unusable.
Q: How much does return shipping cost?
A: Usually, the least expensive way to return a part is to generate a label from our site (carriers give us discounted rates). Shipping costs depend on the size and weight of the parts, your location, and the return location.
If you do not want our label, you may ship the part back using any carrier. To ensure we recognize your return and process it promptly, ask the carrier for a tracking number and enter it on the Order Status & Returns page:
You will receive an email when we issue your refund. It may take your bank a few days to post the refund to your statement or account.
To ensure we recognize your return and process it promptly, enter the tracking number on our Order Status & Returns page. Find the order (see "How do I view an order?") then type the number into the "Enter Return Tracking" field:
If you generated a return label from our site, we already have the tracking information in our system so you do not need to re-enter it.
Credit card and PayPal refunds will be issued to the card/account from which the payment came. For wire transfer, EFT (electronic funds transfer), and other cash payments, refunds will be issued in the form of a store credit or a US or Canadian dollar check (your choice).
If a part doesn't fit, don't try to "make it fit" and risk damaging the part, your car, or yourself! RockAuto is not responsible for any costs exceeding the cost of the part, and we will not accept returns of parts that have been installed or modified.
To receive credit, a returned part must be complete and in its original, unmarked manufacturer's packaging. Cores must be returned in the box the new part came in.
Shipping charges are not refundable unless the return is due to our mistake. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.
For orders placed in the last 30 days, click next to the part to view the manufacturer's warranty and other product details.
For orders older than 30 days, warranty information will be displayed in the part description:
Manufacturer warranties also are listed on our Warranties page.
Our warranty information is only a summary and does not include all the terms and limitations of each manufacturer's warranty. Manufacturers may change their warranty terms without notice. For warranty details, visit the manufacturer's website or refer to printed material packaged with the parts you received.
Find and view past orders ("When's the last time I bought spark plugs for Mom's Buick?", "What was the part number of the oil filter I bought last time?"...)
Edit your email and language preferences
Q: Do you offer discounts or payment terms to businesses?
A: We do not offer special rates or payment options to businesses, but we do have a discount program for repeat customers. We will send you a discount code via email approximately one month after you place an order. You can use the discount code as many times as you like until it expires.
Enter your email address and the password we sent you by email (or the new password you created afterward). If you wish to remain logged in for up to 14 days on this PC, check the "Keep Me Logged In" box. Click "Log In".
You will have the option to “View Account Now” which will allow you to view your order history and edit your account preferences or “Continue Shopping” to search for parts.
If you click "Continue Shopping", you'll go back to the catalog screen. You can see your order history and account options later by clicking “My Account” in the upper-right corner of RockAuto.com.
Check your email, then click the link in the email (or copy and paste it into your browser’s address bar) to confirm you're the owner of the email address. You will receive a new password in another email.
Add items to your shopping cart. On the check out page, click the Saved Address link. Click on your billing address.
If you’d like to ship to a different address, un-check the box next to “Check Here if Same as Billing Address”. Click the Saved Address link above the shipping address to select an alternate delivery location.
To remove an address, log into your account (see "How do I log into my account?"), then click "Continue Shopping". Add your items to the shopping cart, then select the "Click to Select a Saved Address" button on the check out screen. Click the next to the address you wish to delete.
If you are not logged in when you place an order with a different email address, you can associate the order with your account. Log into your account (see "How do I log into my account?"), then click "View Account Now". Enter the email address used on the past order and the order number, then click “Update”.
Find the "Email Settings" section, and check the box next to "Receive RockAuto Newsletter and Discount Emails?" if you'd like to receive our emails. Uncheck the box if you’d prefer not to receive the emails. Click "Update".
Find the "Email Settings" section. Select a language from the dropdown menu, then click "Update".
We'll send future newsletter and discount emails in the language you've selected even if future orders are placed using a different language.
I can't log in!
Q: I've ordered before but can’t log into my account!
A: Accounts are not created automatically when you place an order. If you receive an error message, you don’t have an account associated with the email address you are entering, or you entered an incorrect password.