I. Finding Parts

• What kinds of parts do you sell?
• Where do your parts come from?
• What does a part look like?
• I'm interested in ordering online, is your website secure?
• Can you send me a paper catalog?
• What does the letter/number in parenthesis mean at the end of my engine listing?
• I can't find a part I'm looking for. Where is it?
• I already know the part number I need, is there a faster way to find it?
• Do you carry parts for heavy trucks, lawnmowers, tractors or snowmobiles?
• Do you offer discounts for large orders?

II. Understanding Catalog Listings

• What is a R&R?
• What is a "wholesaler closeout"?
• Why are your prices so much lower than at my local store or dealership?
• Why is there such a wide range of prices between brands?
• I want to make sure I get the right part. Do you have photos of the parts?
• What does the core column mean?
• What does "non-stock item--shipping delayed up to X business days" mean?
• Do you have the part I want in stock?
• How many of each item come in a set of brake pads, struts, brake shoes etc?
• What does "sold in packs of x", "x per car" and "x required" mean?
• What is the warranty on my part?
• How can I find out more about the manufacturers of parts you sell?
• What do the flags in the catalog mean?
• What do the check boxes at the top of the catalog do?
• Can I have more than one shopping cart?
• How can I share my shopping cart?

III. Continue Shopping

• I've ordered before, do I have to re-enter all my information?
• Can I have the parts shipped to my mechanic/neighbor/brother-in-law?
• Where are you located?
• What payment methods do you offer?
• How can I print from your catalog?
• Why do you need my e-mail address & phone number?
• My card expiration date isn't listed!
• How do I use a discount code?

IV. Order / Shipping

• How much is shipping?
• What shipping choices do you have? / When should I expect delivery?
• Can I Pre-Pay Duty and Tax (Outside USA)?
• I just placed my order. Will it ship today?
• How can I print an order confirmation?
• Not all the parts came in the box!
• What is your return policy?
• I recently returned an item, when will I receive a refund?
• What is the difference between an authorization and a charge?
• Why can't discounts be applied to shipping charges?

Question not answered above? E-mail us.