Show Me How the Catalog Works

Finding Parts

• What kinds of parts do you sell?
• Where do your parts come from?
• What does a part look like?
• I'm interested in ordering online, is your website secure?
• Can you send me a paper catalog?
• I can't find a part I'm looking for. Where is it?
• I already know the part number I need, is there a faster way to find it?
• Do you carry parts for heavy trucks, lawnmowers, tractors or snowmobiles?
  
  

Understanding Catalog Listings

• What is LH/LT/Left Hand vs. RH/RT/Right Hand?
• What is a Return and Rebuild Service (R&R)?
• What is a "wholesaler closeout"?
• What does "Private Label Pkg" mean?
• Why are your prices so much lower than at my local store or dealership?
• Why is there such a wide range of prices between brands?
• I want to make sure I get the right part. Do you have photos of the parts?
• What do the red hearts in the part listings mean?
• What does the core column mean?
• What does "non-stock item--shipping delayed up to X business days" mean?
• What does "May take up to X days to ship due to Destination Address" mean?
• Do you have the part I want in stock?
• How many of each item come in a set of brake pads, struts, brake shoes etc?
• What does "sold in packs of x", "x per car" and "x required" mean?
• How can I find out more about the manufacturers of parts you sell?
• What do the flags in the catalog mean?
• What do the check boxes at the top of the catalog do?
• If I don’t have a brand preference for a given part type, can the catalog help me choose parts that will ship together from the same warehouse to reduce my shipping costs?
  
  

Continue Shopping

• Where are you located?
• How can I print from your catalog?
• Do you offer discounts for large orders?
• Can I see prices in my country's currency?
• Can I share my shopping cart with my mechanic/neighbor/brother-in-law?
• Can I have more than one shopping cart open at the same time?
• Can I view my saved shopping carts from any PC?
  

Completing Your Order

• How much is shipping?
• What shipping choices do you have? / When should I expect delivery?
• Can I have the parts shipped to my mechanic/neighbor/brother-in-law?
• I've ordered before, do I have to re-enter all my contact information?
• Why do you need my e-mail address & phone number?
• Can I Pre-Pay Duty and Tax?
• Why can't discounts be applied to shipping charges?
• How do I use a discount code?
  
  

Payment

• What payment methods do you offer?
• Can I use multiple payment methods on one order?
• What are Verified by Visa / MasterCard SecureCode?
• What is the difference between an authorization and a charge?
  
  

After Your Purchase

• I just placed my order. Will it ship today?
• How can I track the status of my order, request changes to my order, and return parts (including cores) if necessary?
• How can I print an order confirmation?
• Not all the parts came in the box!
• What is your return policy?
• I recently returned an item, when will I receive a refund?
• What is the warranty on my part?
  
  

Accounts

• Am I required to create an account before placing an order?
• What are the benefits of creating an account?
• How do I create an account?
• How do I log into my account?
• I forgot my password. How do I reset it?
• How do I change my password?
• How do I change the email address I use to log into my account?
• Can I associate past orders with my account, even if I used a different email address?
• Can I subscribe to or unsubscribe from the RockAuto Newsletter and Discount Codes emails in my account settings?
• Can I specify the language in which I wish to receive RockAuto Newsletter and Discount Codes?
• How do I add or remove an entry in my car list?
• How do I add or remove an entry in my address list?

Question not answered above? E-mail us