Frequently Asked Questions
I. Finding Parts
What kinds of parts do you sell?
Where do your parts come from?
What does a part look like?
I'm interested in ordering online, is your website secure?
Can you send me a paper catalog?
What does the letter/number in parenthesis mean at the end of my engine listing?
I can't find a part I'm looking for. Where is it?
I already know the part number I need, is there a faster way to find it?
Do you carry parts for heavy trucks, lawnmowers, tractors or snowmobiles?
Do you offer discounts for large orders?
II. Understanding Catalog Listings
What is a R&R?
What is a "wholesaler closeout"?
Why are your prices so much lower than at my local store or dealership?
Why is there such a wide range of prices between brands?
I don't understand the description for the part I'm looking at.
I want to make sure I get the right part. Do you have photos of the parts?
What does the core column mean?
What does "non-stock item--shipping delayed up to X business days" mean?
Do you have the part I want in stock?
How many of each item come in a set of brake pads, struts, brake shoes etc?
What does "sold in packs of x", "x per car" and "x required" mean?
What is the warranty on my part?
How can I find out more about the manufacturers of parts you sell?
III. Continue Shopping
I've ordered before, do I have to re-enter all my information?
Can I have the parts shipped to my mechanic/neighbor/brother-in-law?
Where are you located?
What payment methods do you offer?
How can I print from your catalog?
Why do you need my email address & phone number?
My card expiration date isn't listed!
How do I use a discount code?
IV. Order / Shipping
What shipping choices do you have? / When should I expect delivery?
How much is shipping?
I just placed my order. Will it ship today?
How can I print an order confirmation?
Not all the parts came in the box!
What is your return policy?
I recently returned an item, when will I receive a refund?
What is the difference between an authorization and a charge?
Why can't gift certificates be applied to shipping charges?
Why can't discounts be applied to shipping charges?
