Everything we sell is returnable for full part cost credit
within 30 days (except certain special order and discontinued items
identified in our catalog as "No Return"). If you're not
satisfied with something or you just decide you don't need it, you
can obtain return instructions using our Order Status & Returns page or by sending e-mail to firstname.lastname@example.org (in your email, please
tell us your order number, the part number and the reason for the
return). If a part doesn't fit, don't try to "make it fit"
and risk damaging the part or your car (or yourself). We won't accept
responsibility for any costs exceeding the cost of the part (and
you don't need the aggravation of doing a job twice!) so please
inspect the part before you start the repair.
Returns go to different locations, depending on the type
of part and the reason for the return. You must send the return
to the correct location and include the return instructions in
package to receive credit. Check that the parts are complete and
in their original unmarked manufacturer part boxes (cores must
be returned in the box the new part came in). Put the part boxes
in a shipping box - returns sent in just the manufacturer's packaging
may not be refundable if the original box is damaged in shipping. Please
don't paint the part, install the part or throw away the box until
the part you have is the part you need! Please do not write
on or alter the box in any way. We cannot issue return credit
parts which have been installed, painted, modified or returned
without their original packaging.
Shipping charges are not refundable unless the return
is due to our mistake. If you decide you don't need a part, we don't
mind taking it back but we can't recover the shipping cost. You
do have the option of generating a return shipping label for a return
from the Order Status & Returns page. The shipping amount will be deducted from your
refund. If you refuse delivery or the carrier returns a package
because you provided an invalid address, the cost of return shipping
will be deducted from your refund.
Refunds typically take up to three business days to be issued. Refunds will be issued in the same form as the original payment (eg, if we received a payment by credit card, then we will issue a refund to that same credit card). Payments excepted from this policy include wire transfers, EFTs (electronic funds transfers), or any other cash payment for which we cannot issue refunds in kind. In these cases, a refund will be issued with a store credit or a U.S./Canadian dollar check. Once a refund has been issued, we send a confirmation by email. Providing us with a return tracking number will ensure a faster refund time. If you entered the return tracking information into the Order Status & Returns page, you do NOT need to email us, as we will already have the tracking information on file.
Some of the parts we sell are remanufactured. These parts
are identified in our catalog as "remanufactured" or "reman."
For parts like alternators and master cylinders, the basic
body (a complex and expensive metal casting) usually is very durable.
But components, like bushings and seals, can wear out and cause
the part to fail. Replacing just the worn components can be very
cost-effective, helps protect the environment, and produces very
reliable results. (Visit Cardone
Industries, our primary supplier of remanufactured parts, for
more information about remanufacturing.)
Remanufactured parts usually have a core charge. The core
charge is a deposit that the manufacturer charges us, and which
we pass on to you, to encourage the return of old parts to be remanufactured.
You pay the core charge when you place your order. If you return
the old part to us, we refund the core charge.
To receive credit, cores (except for complete engines
and transmissions) must be returned within six months of the date
your order was placed. Complete engine and transmission cores
must be returned within 60 days from the date your order is delivered.
Cores must be complete, rebuildable, fit the same vehicle
application and be returned in the box the remanufactured part came
in. This means the part you send back needs to have whatever
components (like pulleys) came on the remanufactured part. The box
helps identify the part and proves to the manufacturer that the
core replaces one of their products. Obviously, the core won't be
working well (or you wouldn't have replaced it) but it can't be
smashed, rusted solid, or otherwise unusable. (We rarely reject
a core. If the part came off a running vehicle and just wore out--no
problem. But please don't send a part that's been soaking in junkyard
mud for 5 years and expect to receive core credit!)
Shipping charges on cores aren't refundable. (Before sending
back a core, you'll need to decide if the core deposit is worth
the shipping cost.) As with any return, before returning a core
you must obtain and follow return instructions from our Order Status & Returns page or via email.
video explaining the differences between used, rebuilt, new, and
remanufactured auto parts.