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Shipping (click here to view more shipping info on our FAQ page)

We calculate shipping charges using "live" FedEx, U.S. Postal Service, UPS, DHL and truck freight rates. When you add a part to your Shopping Cart, change a quantity or change your address, the Cart automatically recalculates shipping based on the weight and size of your order and your postal (zip) code. As you're building your order, you'll always know the full delivered cost -- before you've entered your credit card number or any other personal information.

We try to make our shipping charges match what carriers charge us. We do not consider shipping a "profit center" -- on the contrary, we pass on to customers the discounts we receive from carriers. For some orders, the shipping cost does include more than just the postage you see on the box you receive. Examples include:

  • Additional fees charged by our suppliers for shipping special-order items directly to consumers
  • Costs of inbound shipping from suppliers who will not ship internationally to us before forwarding them on to you (applies only to international or APO/FPO orders of certain low-volume parts)
  • Impact of choosing higher-cost suppliers for some parts so everything on an order can ship together (when the cost difference between suppliers is lower than the cost of shipping a separate box)

If any of these situations exists with your order, it's reflected in the shipping cost you see before you submit the order. We never add extra charges after the order is submitted--what you agree to pay when you enter the order is what you will be charged.

To minimize shipping costs:

  • Choose parts that will ship together by using the Alternate Parts feature and the truck icons . View video on how to minimize shipping costs here.
  • Ship to your office or business, rather than your home (commercial rates are lower)

If you believe the shipping cost on your order is not being calculated correctly, please let us know before you submit the order. If our database contains an incorrect weight for a part, or there is some other problem with our system, we will fix it promptly. Problems are very rare, though. In most cases, when shipping costs seem high it's because it just costs a lot to transport big, bulky items and to deliver to distant places.

Please allow one business day for your order to process. Orders placed by noon central time usually ship the same day but we cannot guarantee that an order will ship the same day it is placed. Orders do not ship on weekends. Customer is responsible for ensuring that Fedex, UPS, and/or any other carrier used can deliver to specified shipping address.

 

 

Outside USA

Our catalog contains applications for vehicles in the United States, Canada, and Europe. Vehicles with a flag next to them (European model for European models, Canadian model for Canadian models or Mexican model for Mexican models) are unique to those markets. Vehicles with no flag were sold in the U.S. (and possibly other countries also). We welcome customers throughout the world. But if your vehicle was built for a different market, please use caution when ordering. And though our return policies apply equally to U.S. and international orders, shipping international returns can be expensive.

If a tax line (identified as GST in Canada, VAT in the UK, etc.) appears on your order, we will pre-pay tax (and any import duties which may apply) for that shipment. The carrier will deliver with no additional charges due, offering you the same convenience our U.S. customers enjoy. Our tax registration number will appear on your order confirmation so you may reclaim input tax if you resell the product.

Prepayment of tax is limited to certain countries, warehouses and ship methods. If a tax amount does not appear for a portion of your order, we are unable to prepay tax for that shipment. For example, if part of your order is shipping via mail, or from a warehouse that is not set up for tax-prepaid shipments, no tax line may appear for that warehouse's portion of the order, even though a tax line does appear for items shipping from warehouses which can prepay tax.

If taxes or other import fees are due for a shipment, the carrier may ask you to pay them when your order is delivered. To avoid surprises, please contact your local customs office before placing an order to ask what charges may apply. We will be happy to assist you in gathering information (e-mail Customer Service) but a final determination can only be made by local authorities.

We will ship to APO/FPO addresses if the item does not exceed USPS limits on size and weight (108 inches in combined length and girth or 70 pounds in weight). Shipping costs for APO addresses include postage and insurance. Since not all of our shipping locations can ship via the mail, shipping costs for some parts include extra charges for shipping the parts to a mail-enabled location.

U.S. Mail shipping is available to Alaska, Hawaii and international locations, but only for certain parts (some parts ship from locations that do not have mail pickup). If you don't see a Mail shipping option for your international order, you may try choosing parts from another manufacturer (this may allow your order to be filled from a mail-enabled warehouse).

 

 

Returns

Everything we sell is returnable for full part cost credit within 30 days (except certain special order and discontinued items identified in our catalog as "No Return"). If you're not satisfied with something or you just decide you don't need it, you can obtain return instructions using our Order Status & Returns page or by sending e-mail to service@rockauto.com (in your email, please tell us your order number, the part number and the reason for the return). If a part doesn't fit, don't try to "make it fit" and risk damaging the part or your car (or yourself). We won't accept responsibility for any costs exceeding the cost of the part (and you don't need the aggravation of doing a job twice!) so please inspect the part before you start the repair.

Returns go to different locations, depending on the type of part and the reason for the return. You must send the return to the correct location and include the return instructions in the package to receive credit. Check that the parts are complete and in their original unmarked manufacturer part boxes (cores must be returned in the box the new part came in). Put the part boxes in a shipping box - returns sent in just the manufacturer's packaging may not be refundable if the original box is damaged in shipping. Please don't paint the part, install the part or throw away the box until you're sure the part you have is the part you need! Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, painted, modified or returned without their original packaging.

Shipping charges are not refundable unless the return is due to our mistake. If you decide you don't need a part, we don't mind taking it back but we can't recover the shipping cost. You do have the option of generating a return shipping label for a return from the Order Status & Returns page. The shipping amount will be deducted from your refund. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.

Refunds typically take up to five business days to be issued. Refunds will be issued in the same form as the original payment (eg, if we received a payment by credit card, then we will issue a refund to that same credit card). Payments excepted from this policy include wire transfers, EFTs (electronic funds transfers), or any other cash payment for which we cannot issue refunds in kind. In these cases, a refund will be issued with a store credit or a U.S./Canadian dollar check. Once a refund has been issued, we send a confirmation by email. Providing us with a return tracking number will ensure a faster refund time. If you entered the return tracking information into the Order Status & Returns page, you do NOT need to email us, as we will already have the tracking information on file.

 

 

Cores

Some of the parts we sell are remanufactured. These parts are identified in our catalog as "remanufactured" or "reman."

For parts like alternators and master cylinders, the basic body (a complex and expensive metal casting) usually is very durable. But components, like bushings and seals, can wear out and cause the part to fail. Replacing just the worn components can be very cost-effective, helps protect the environment, and produces very reliable results. (Visit Cardone Industries, our primary supplier of remanufactured parts, for more information about remanufacturing.)

Remanufactured parts usually have a core charge. The core charge is a deposit that the manufacturer charges us, and which we pass on to you, to encourage the return of old parts to be remanufactured. You pay the core charge when you place your order. If you return the old part to us, we refund the core charge.

To receive credit, cores (except for complete engines and transmissions) must be returned within six months of the date your order was placed. Complete engine and transmission cores must be returned within 60 days from the date your order is delivered.

Cores must be complete, rebuildable, fit the same vehicle application and be returned in the box the remanufactured part came in. This means the part you send back needs to have whatever components (like pulleys) came on the remanufactured part. The box helps identify the part and proves to the manufacturer that the core replaces one of their products. Obviously, the core won't be working well (or you wouldn't have replaced it) but it can't be smashed, rusted solid, or otherwise unusable. (We rarely reject a core. If the part came off a running vehicle and just wore out--no problem. But please don't send a part that's been soaking in junkyard mud for 5 years and expect to receive core credit!)

Shipping charges on cores aren't refundable. (Before sending back a core, you'll need to decide if the core deposit is worth the shipping cost.) As with any return, before returning a core you must obtain and follow return instructions from our Order Status & Returns page or via email.

YouTube video explaining the differences between used, rebuilt, new, and remanufactured auto parts.

 

 

Privacy

We respect our customers and their privacy. We do not telemarket. We do not sell, rent or share customer information to anyone.

Both the dynamic version and the traditional HTML version of our catalog use a cookie only to identify contents of your shopping cart before placing an order. We do participate in conversion tracking programs offered by Google, Yahoo and other search engines which use a cookie placed by the search engine to track the number of search users that place orders. The statistics produced by these programs help us decide if the cost of advertising on search engines is worthwhile. These programs apply only if you found us using a search engine and agreed to accept their cookie.

We store customer names, addresses, email addresses and phone numbers in our database. We need this information so we can find your order if you ask us about it, so we can tell you when your order ships, and so you can use the "Remember Me" feature instead of typing your address on every order.

Our website uses the latest "128-bit" SSL encryption to keep your information secure. Our site is regularly audited by credit card companies and other third-party organizations to ensure that information you share with us cannot be extracted by anyone else.

We use your phone number only to contact you about a problem filling or delivering your order. We may use your e-mail (or regular mail) address to let you know about special promotions, newsletters or other events. Each e-mail sent is accompanied by the option to unsubscribe from our mailing list. If we send you mail you find annoying, just tell us and we'll take you off our list.