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Shipping (click here to view more shipping info on our FAQ page)
To minimize shipping costs: If you believe the shipping cost on your order is not being calculated correctly, please let us know before you submit the order. If our database contains an incorrect weight for a part, or there is some other problem with our system, we will fix it promptly. Problems are very rare, though. In most cases, when shipping costs seem high it's because it just costs a lot to transport big, bulky items and to deliver to distant places.
Our catalog contains applications for cars sold in the United States and Canada. We welcome customers throughout the world. But if your vehicle was built for a different market (including American cars sold outside the U.S.), please use caution when ordering. Our parts (especially emission or safety-related parts) may not fit models sold in other markets. And though our return policies apply equally to US and international orders, shipping international returns can be expensive. Shipping costs shown on your order do not include duties, taxes or other import fees assessed by governments outside the US. If such fees are due, you may be asked to pay them when your order is delivered. To avoid surprises, please contact your local customs office before placing an order to ask what charges may apply. We will be happy to assist you in gathering information (e-mail Customer Service) but a final determination can only be made by local authorities. We will ship to APO/FPO addresses if the item does not exceed USPS limits on size and weight (108 inches in combined length and girth or 70 pounds in weight). Shipping costs for APO addresses include postage and insurance. Since not all of our shipping locations can ship via the mail, shipping costs for some parts include extra charges for shipping the parts to a mail-enabled location. U.S. Mail shipping is available to Alaska, Hawaii and international locations, but only for certain parts (some parts ship from locations that do not have mail pickup). If you don't see a Mail shipping option for your international order, you may try choosing parts from another manufacturer (this may allow your order to be filled from a mail-enabled warehouse). Everything we sell is returnable for full credit within 30 days (except certain special order and discontinued items identified in our catalog as "No Return"). If you're not satisfied with something or you just decide you don't need it, you can obtain return instructions using our Order Status page or by sending e-mail to service@rockauto.com (in your email, please tell us your order number, the part number and the reason for the return). If a part doesn't fit, don't try to "make it fit" and risk damaging the part or your car (or yourself). We won't accept responsibility for any costs exceeding the cost of the part (and you don't need the aggravation of doing a job twice!) so please inspect the part before you start the repair. Returns go to different locations, depending on the type of part and the reason for the return. You must send the return to the correct location and include the return instructions in the package to receive credit. Returned items must be complete, clean and unused, and in their original packaging. Please don't paint the part, install the part or throw away the box until you're sure the part you have is the part you need! Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, painted, modified or returned without their original packaging. Shipping charges are not refundable unless the return is due to our mistake. If you decide you don't need a part, we don't mind taking it back but we can't recover the shipping cost. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. Refunds typically take about 5 business days to be issued. Providing us with a return tracking number will ensure a faster refund. Refunds will be issued in the same form as you paid, (i.e. Credit card payments will receive credit to the same card used to place the order). You will receive email confirmation when the refund has been issued. Some of the parts we sell are remanufactured. These parts are identified in our catalog as "remanufactured" or "reman." For parts like alternators and master cylinders, the basic body (a complex and expensive metal casting) usually is very durable. But components, like bushings and seals, can wear out and cause the part to fail. Replacing just the worn components can be very cost-effective, helps protect the environment, and produces very reliable results. (Visit Cardone Industries, our primary supplier of remanufactured parts, for more information about remanufacturing.) Remanufactured parts usually have a core charge. The core charge is a deposit that the manufacturer charges us, and which we pass on to you, to encourage the return of old parts to be remanufactured. You pay the core charge when you place your order. If you return the old part to us, we refund the core charge. To receive credit, cores (except for complete engines and transmissions) must be returned within six months of the date your order was placed. Complete engine and transmission cores must be returned within two weeks from the date your order is delivered. Cores must be complete, rebuildable, fit the same vehicle application and be returned in the box the remanufactured part came in. This means the part you send back needs to have whatever components (like pulleys) came on the remanufactured part. The box helps identify the part and proves to the manufacturer that the core replaces one of their products. Obviously, the core won't be working well (or you wouldn't have replaced it) but it can't be smashed, rusted solid, or otherwise unusable. (We rarely reject a core. If the part came off a running vehicle and just wore out--no problem. But please don't send a part that's been soaking in junkyard mud for 5 years and expect to receive core credit!) Shipping charges on cores aren't refundable. (Before sending back a core, you'll need to decide if the core deposit is worth the shipping cost.) As with any return, before returning a core you must obtain and follow return instructions from our Order Status page or via email.
If you have questions about the warranty on a particular part, please e-mail us.
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