About Us  
   
   

History:
RockAuto, LLC was founded in Madison, Wisconsin in 1999 by the Taylor family. Their engineering background, passion for old cars, and desire to liberate information hidden behind the auto parts store counter led the Taylors to start RockAuto. Over the years, the company and its selection of parts have steadily grown. Millions of parts orders have been successfully delivered to RockAuto customers.

Company Today:
RockAuto ships thousands of auto parts from over 300 manufacturers to customers on every continent except Antarctica-including APO/FPO addresses. The RockAuto catalog is updated daily with mechanical parts like brake pads and shock absorbers, body parts like bumpers and mirrors, interior trim like door handles and carpets, and major assemblies like steering gears, CV axles, engine long blocks, and complete transmissions. There are no mechanics on staff (RockAuto is a store, not a repair shop) but service manuals are available to help customers learn how to perform a repair. The RockAuto catalog is expanding constantly. Someday, it may be possible to build an entire car using parts from RockAuto!

Customer Service:
Exceptional customer service through leading edge technology is a top priority at RockAuto. Business hours and contact information appear below. Responsiveness to customers is recognized: RockAuto.com consistently earns top scores in third party customer service surveys.

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RockAuto has been hailed as one of the top 10 companies for best practices by the Online Trust Alliance! Read the USA Today article here.

 

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Contact Information:
RockAuto, LLC
6418 Normandy Lane
Madison, WI 53719

NOTE: Please do not send parts to this address; see Instructions for Returns and Cores. To pay by mail, please submit your order online with "Check or Money Order" as the Payment and write the order number on your check (so we know which order to process when we receive your payment).

For help with online ordering, please visit our FAQ page.

To check order status, arrange a return, cancel an order or report a problem with an order, please use our Order Status & Returns page.

For something else, here's how to reach us:
Email: service@rockauto.com
Phone: 1-608-661-1376
Fax: 1-608-819-6350
Toll-Free (North America): 1-866-ROCKAUTO

Office Hours (U.S. Central Time)
Monday - Thursday 6 a.m. to 10 p.m.
Friday 6 a.m. to 9 p.m.
Saturday 7 a.m. to 6 p.m.
Sunday 8 a.m. to 4 p.m.