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History:
RockAuto, LLC was founded in Madison, Wisconsin in 1999 by the Taylor
family. Their engineering background, passion for old cars, and
desire to liberate information hidden behind the auto parts store
counter led the Taylors to start RockAuto.
Read
more about the launch of RockAuto.com
Google Article on RockAuto
Company Today:
RockAuto ships thousands of auto parts from over 90 manufacturers
to customers on every continent except Antarctica-including APO/FPO
addresses. The RockAuto catalog is updated daily with mechanical
parts like brake pads and shock absorbers, body parts like bumpers
and mirrors, interior trim like door handles and carpets, and major
assemblies like steering gears, CV axles, engine long blocks, and
complete transmissions. There are no mechanics on staff (RockAuto
is a store, not a repair shop) but service manuals are available
to help customers learn how to perform a repair. The RockAuto catalog
is expanding constantly. Someday, it may be possible to build an
entire car using parts from RockAuto!
Customer Service:
Exceptional customer service is a top priority at RockAuto. Business
hours and contact information-including our toll-free phone number-are
on our home page. Responsiveness to customers is recognized: RockAuto.com
consistently earns top scores in third party customer service surveys.
Check RockAuto.com's
Reseller Ratings customer satisfaction score.
View our
privacy policy
Request
a Dun & Bradstreet report on RockAuto, LLC
Contact Information:
RockAuto, LLC
6680 Odana Road
Madison, WI 53719
Email: service@rockauto.com
Phone: 608-661-1376
Fax: 608-836-5694
Toll-Free (North America): 866-762-5288
NOTE: Please do not send parts to this address; see Instructions
for Returns and Cores.
About RockAuto:
RockAuto is a limited
liability company (LLC) founded in 1999 in Wisconsin by brothers
Jim and Tom Taylor. The company name was derived from the Rock River
near Madison, WI.
Jim
Taylor, President, is an electrical engineering graduate of
General Motors Institute and a University of Chicago MBA. He has
more than fifteen years of engineering, management, computer systems,
and marketing experience at General Motors, Deloitte & Touche,
NutraSweet and Pfizer. Jim enjoys doing things on the weekend like
adding fuel injection to his 1977 Lincoln.
Tom
Taylor, Vice President Marketing, is an electrical engineering
graduate of the University of Michigan, Wayne State University,
and the Chrysler Institute of Engineering. Tom has more than ten
years engineering and technical sales experience with Chrysler,
Rockwell, US Department of State, and a computer start-up company
in Seattle. He drives a 1979 Chrysler 300 which has been in the
family since new.
Sandra
Taylor, Vice President Customer Service, is an electrical engineering
graduate of General Motors Institute. She has more than six years
of automotive engineering and computer systems experience at Pontiac
assembly plants. Sandra drives a 1992 Dodge van when she needs lots
of room to haul her four children. She drives a LeBaron convertible
when traveling light.
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