Bilingual Customer Support Analyst  

Position Description

RockAuto Bilingual Customer Support Analysts do not work from scripts or process workflows; they determine the needs of customers and use technology to accurately respond to a high volume of customer concerns. You will use your Spanish, German and/or French skills to respond to customer inquiries, create and implement solutions to customer concerns and help translate, maintain and improve our user-friendly website (available in Spanish, French and German versions).

Position Requirements

  • Bachelor’s degree or currently enrolled in a bachelor’s degree program
  • Fluency in Spanish, French and/or German (as well as English)
  • Excellent customer service skills: ability to read closely, think quickly and problem-solve effectively
  • Familiarity with car model names, part descriptions and other automotive terms
  • Advanced computer skills – you will be using our automated translation tools and order-processing software, and contributing design ideas for our e-commerce website
  • Eagerness to have an immediate impact on business

Must be able to work from our Madison, WI office and have the ability to work for any US employer without visa sponsorship.

We are open seven days a week. Part Time Bilingual Customer Support Analysts must work a minimum of 16 hours per week up to 40 hours per week (early afternoon to late evening availability). Some weekend availability is required. Full Time Bilingual Customer Support Analysts must work 40 hours per week (early morning to early evening availability).

Why RockAuto?

Strategic and tactical impact. Our reputation with our customers and our ultimate profitability as a business depend on what you do.

Strong growth, unique business model. RockAuto has posted 15+ years of double-digit sales growth. We present products and information in ways that are relevant and compelling for online consumers and we deliver on what our catalog promises -- with quality and efficiency competitors struggle to match. You will play a key role in extending that leadership.

Career building. People who tend to do well at RockAuto are those who enjoy tackling challenges with detail-oriented enthusiasm and taking on a variety of responsibilities. Working here truly is a "job of many hats". Our "promote from within" philosophy and encouragement of implementable ideas - proposed by any employee - make working at RockAuto professionally and personally fulfilling.

Open, friendly environment. Everyone sits in an open space, encouraging collaboration and teamwork. Our flat structure creates transparency and enables near-constant implementation of employees' creative ideas and solutions. Office outings, like the annual winter holiday party, are a great way to connect with fellow employees.

Excellent compensation. RockAuto offers competitive wages, overtime pay for all positions, a generous allowance of paid holidays and personal time off, affordable health insurance, a Simplified Employee Pension for employees with qualifying tenure and a tradition of rewarding individual results and sharing the fruits of company success.

Madison, WI is a great place to live. Madison is uniquely centered on an isthmus between two beautiful lakes. It is consistently ranked one of the best places to live in the US. Both a capital city and hip college town, Madison provides affordable housing, excellent schools and a wide range of entertainment options and recreational activities.   

How to Apply

If interested, please email a cover letter and resume in PDF format to In your cover letter please explain why you would be a good fit as a RockAuto Bilingual Customer Support Analyst and include your GPA (if not listed on your resume). Applications that exclude a cover letter will NOT be considered.