rockauto.com
About Us
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RockAuto is an online, family business founded in 1999 by automotive engineers with two goals:

  • Liberate information hidden behind the auto parts store counter (by listing all available items and product specifications on RockAuto.com, not just what one store stocks or one counter-person knows)
  • Make auto parts affordable (by remaining a strictly online company, we have no store locations, no counter-people and don't have a lot of money tied up in slow-moving inventory. We pass on those savings with lower prices so cars of all ages can be reliable and fun to drive.)

Today, we ship thousands of parts, from hundreds of manufacturers, to millions of customers all over the world. And the RockAuto catalog keeps expanding. Someday, it may be possible to build an entire car using parts from RockAuto!

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Contact Information
devicesFor help with online ordering, please click the tabs above.

To check order status, arrange a return, change or cancel an order, or report a problem, please use our Order Status & Returns page.
  • To pay by mail, please enter your order online, choose "Check or Money Order" as Payment, and write your order number on your check.
  • Parts are stocked in multiple locations and all orders are shipped via common carrier. It is not possible to pick up parts in person.
  • If you need to return something, please use our Order Status & Returns page to get return instructions. Returns may not go back to the warehouse from which they came.
building RockAuto, LLC Corporate Headquarters
6418 Normandy Lane
Suite 100
Madison, WI 53719
1-608-661-1376

Customer Service:
Help Pages (tabs above)
Order Status & Returns
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Privacy Policy

We have no personal information unless you provide it by entering an order on our website, subscribing to our newsletter, or sending an entry to a sweepstakes we sponsor. We do not purchase personal information from third parties.

We store customer names, addresses, email addresses and phone numbers so we can fill your order, find your order if you ask about it, contact you about your order if necessary, and so you can use Remember Me instead of typing your address again to place a new order. You also may use Accounts to store addresses and vehicle lists, and to delete them. All personal information is stored in the United States. We do not store credit card numbers.

Our catalog uses a "cookie" to identify contents of your shopping cart. You may place an order even if you block "cookies" in your browser (unless your bank or PayPal requires their own "cookie" to process your payment). If you close your browser before a purchase and "cookies" were blocked, cart contents will be lost.

We contact you by telephone only if necessary to process your order. We may use your email address to tell you about discounts, promotions, newsletters or other events. Each email offers the option to unsubscribe, or you may click here to remove your email address from our list. We will delete personal information associated with that email address promptly unless it is part of an order. Orders cannot be deleted.

We do not share information with anyone except when necessary to process your order (such as telling a carrier where to deliver) or when otherwise required (such as a warranty claim, product recall, or tax audit). RockAuto.com is tested regularly to ensure information you give us cannot be extracted by others.



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Question not answered above, nor on the other tabs at the top? Email us at service@rockauto.com