Type your email address, your name, a message, and your friends’ email addresses, then click "Send Email". Your friends will receive an email from our server, with a link that will open a copy of your shopping cart on our website. We don’t save email addresses; we include yours in the message so your friends can reply to you and not us.
Click at the top right of the page to open a new cart. Your previous cart will be saved in the "Available Carts" drop-down list. Its name will be the date/time you created it. You may assign a new name by selecting it from the list and clicking . Delete a cart by selecting it and clicking.
All orders are placed through our website, RockAuto.com. We're able to offer such low prices because our costs are low. One of the ways we keep costs low is by encouraging customers to self-serve and purchase parts online.
We use several small-package carriers (FedEx, DHL, etc.) as well as mail (USPS, Canada Post, etc.) and truck freight. Economy and expedited methods are available to most destinations.
To view shipping options available for your order, add items to your shopping cart and enter your country and postal code:
Common questions about shipping methods:
Who will deliver my order?
"Mail" or "Post" in a shipping method name means your mail carrier (USPS, Canada Post, etc.) will deliver your package. Other shipping methods are delivered by private carriers (FedEx, DHL, etc. -- whichever is most cost-effective based on your location and our warehouse location). Mail carriers can deliver to post office boxes; private carriers cannot.
Consolidated shipping methods reduce shipping costs for international customers by combining multiple orders for customs brokerage. Once in the destination country, shipments are then distributed to local carriers for final delivery. Your package may be delivered by your mail carrier (USPS, Canada Post, etc.) or a private carrier (FedEx, DHL, etc.).
What is truck freight, and do I need a liftgate?
Truck Freight is used for shipments too large or too heavy for small-package companies like FedEx (see "Will I have to sign for my package?"). Some truck freight methods allow you to choose "With Liftgate", at slightly higher cost. A liftgate lowers items from the truck to the ground -- useful if you do not have a loading dock and your parts are too heavy to unload by hand.
Add items to your shopping cart and enter your country and postal code. Click on the shipping drop-down menu to view your shipping options and prices. (You do not need to enter any personal or payment information to view shipping prices.)
Shipping costs reflect the size and weight of the parts, your location, and current carrier rates (including discounts we receive as a high-volume shipper). To minimize shipping costs, choose parts that can ship from the same location. See "Which parts cost least to ship?".
Shipping is never free. Carriers must be paid for their work. Actual shipping costs vary widely depending on what you buy and where you are. "Free shipping" means higher prices to cover the average shipping cost and using profits from some orders to offset losses on others.
We think it makes more sense to set prices low and show what it really costs to deliver your order to you, passing on the cost and savings from decisions you make. To minimize shipping costs, choose parts that can ship from the same location. See "Which parts cost least to ship?"
To see estimated delivery times, add parts to the cart, then select your country and enter your postal code (zip code).
Transit times and "Receive by" dates shown are estimates by the carrier and, while usually accurate, are not guaranteed by RockAuto. If you choose a part listed with a delay (see "...shipping delayed up to X business days") we will account for the lead time in your delivery estimate. However, if you choose payment method that doesn't process immediately (see "How long will it take to process my payment?"), you'll need to add the processing time to the delivery estimate for the most accurate shipping time frame.
For most packages, your signature is not required. The carrier may require a signature if the driver thinks leaving the package unattended may not be safe.
For parts that are shipped by truck freight (large body parts, for example), a signature is required. The carrier will contact you at the phone number provided on the order to schedule a delivery. You must completely unwrap and examine these parts for any damage before signing. If there are damaged parts, DO NOT SIGN for the package - REFUSE it, then report the problem on the Order Status & Returns page.
The parts in your shopping cart are not all stocked at the same location. Arbitrary letters indicate which parts can ship together. If you choose parts that are not stocked in the same place, there will be a separate charge for each location. To find parts that can ship together, see "Which parts cost least to ship?"
What does "May take up to X days to ship due to Destination Address" mean?
A part you chose must be transferred to a location which can ship to you, which takes X days. You may see this message if your shipping address is a post office box (some warehouses don't ship mail) or you are in a different country (some warehouses can't ship internationally). Choosing a different part and/or a shipping address where FedEx can deliver may eliminate this delay.
Parts must be shipped and cannot be picked up directly from the warehouse. The warehouses are specialized to ship parts and do not have customer service desks or storefronts to accommodate order pickups. You will need to have your orders shipped directly to you.
If you are in a hurry to receive your parts, we do offer expedited shipping methods available to get your parts to you sooner. If you're concerned about the cost of shipping, please see Which parts cost least to ship?.
I've ordered before, do I have to type my address again?a
Enter your email address and either the order number or postal code (zip code) from a past order, click "Remember Me," and your address information will appear. For your security, we do not store credit card numbers.
We send your order confirmation and shipment notification (with tracking numbers) to your email address. We use your phone number to contact you if there is a problem processing your order or if the carrier needs to reach you regarding the delivery of your package.
Discover, Diners Club, MasterCard, Visa, American Express, and PayPal. (These companies pay us in US dollars. If your account is in another currency, they will make the exchange and may charge you a fee)
Paper checks (US or Canadian dollars) and electronic checks (US dollars)
Canadian customers of the Bank of Montreal, CIBC, Desjardins Credit Union, HSBC, Laurentian Bank National Bank of Canada, RBC, Scotiabank, and TD may use their bank’s online “Bill Pay” service.
Interbank (wire) transfers (US dollars, British pounds or euro)
Cash (at Wells Fargo branches in the US and BMO offices in Canada)
After your billing address country is selected, see available payment methods by clicking the payment drop-down on the checkout screen.
We do not accept COD orders. You will receive an order confirmation email once your order is placed. The email will explain how to submit your payment if you choose a method other than credit or debit card, PayPal, or electronic check.
We send your order to our warehouse(s) once we receive your payment. Here are the average processing times in business days (Monday - Friday) for each payment option:
Credit or Debit Card
Gift Certificate or Store Credit
CIBC Bill Pay
2 business days
€ Electronic Fund Transfer
2 business days
Scotiabank Bill Pay
2 business days
Cash at Bank of Montreal
2 business days
BMO Bill Pay
2 business days
£ Bank Transfer
2 business days
Cash at Wells Fargo Bank
2 business days
3-6 business days
TD Canada Trust Bill Pay
3 business days
RBC Bill Pay
3 business days
Check or Money Order (Paper or Electronic)
< 5 business days
< 5 business days
Please note: If you pay by credit or debit card, we won't charge you until your order ships. However, you may see a pending charge on your statement as soon as the order is placed. This is a pending authorization, which means your card issuer placed a hold on your funds, but RockAuto does not receive funds until that transaction posts.
I'm worried because you charged my card even though my order did not go through!
We charge your credit card when your order ships.
When you click "Place Order," we ask your bank to approve the card information and the order total. If your bank authorizes the transaction, but your order won't process for some other reason (for example, because your bank told us the billing address you entered doesn't match their records), we'll automatically send a "void" request to your bank within 2 hours. The void request explains that we will not charge your card.
Some banks put an immediate "hold" on your account in response to an authorization request, but will wait hours or days to process a "void." Pending authorizations are temporary holds by your bank, not RockAuto, and your bank is responsible for releasing the funds back to you.
How do I use my Gift Certificate or Store Credit?e
Select "Gift Certificate" or "Store Credit" from the payment drop-down, enter your code in the "Code" field, and click "Add Payment". If there is an additional amount due on the order, you will be prompted to enter another payment method for the balance.
Yes (up to four, not counting Gift Certificates/Store Credits). Check the "Split Payment" box, select your first payment method, enter its information and the amount you wish to be applied to it, and click "Add Payment". Then repeat to specify other payment method(s) for the remaining balance.
Your payments will be shown in the "Payments" section. Click next to a method if you decide not to use it.
To specify a payment method for the remaining balance (shown in the “Amount” box), choose the method, enter in any necessary information, and click "Place Order".
We send discount codes and store credit codes via email. If you deleted the email, you can access your code(s) through your Account.
If you have an account: Log into your account (see "How do I log into my account?"). If you have a valid discount code or store credit associated with your Account email address, the code will appear under the "Account Activity" tab.
If you don't have an account: You must create one to view any discount or store credit codes. It only takes a few minutes to create (see "How do I create an account?"). Be sure to create your account using the same email address with which you normally place orders. Then, when you log into your account, you will see any codes associated with that email address under the "Account Activity" tab -- even if we sent them to you before your account was created!
To enter your discount code after an order is placed, go to the Order Status & Returns page, enter your order number and email address or phone number, and click "Find Order". Enter your discount code into the "How did you hear about us?" box at the top of the page. We will resend your order confirmation email with your updated total if the discount code is valid.
If there is already information in the box, you can erase it and add your discount code. If the field is grayed out, that means you already have a valid code applied to your order or your order has already shipped. Once any part of your order ships, you are no longer able to make changes to it.
What are Verified by Visa / MasterCard SecureCode / Discover ProtectBuy / American Express SafeKey?
Verified by Visa, MasterCard SecureCode, Discover ProtectBuy and American Express SafeKey are extra fraud prevention services provided by credit card issuers to prevent unauthorized, online use before it happens. If your bank participates, you may be directed to another page to confirm your identity, after clicking .
If you previously enrolled in your bank's program, the form will ask you to enter your password. You must complete this step to complete checkout. If you do not remember the password, you can click on "Forgot Password."
If you are not enrolled, the message will invite you to activate the service. You may do so (answering whatever questions the bank asks), or choose "Activate Later." Your order will process normally in either case.
Will I need to pay duty or tax when my package is delivered?
If tax is identified by name (GST/HST in Canada, VAT in the EU, etc.) on your order, we will pre-pay it (and any applicable import duties) for the package to which it applies . The carrier will deliver that package with no additional charges. Our tax ID will appear on your order confirmation so you may reclaim input tax if you resell the product, and we will refund the tax if you return the product (import duty cannot be refunded).
If we are not tax-registered in your country, you own the package when it leaves our warehouse. We offer a "Pre-Pay Customs Charges" option when possible – you pay us, we pay the carrier, the carrier pays the customs authorities and delivers your package with no additional charges. Check this box and duties and taxes will be added to the order:
The "Pre-Pay" option is offered as a convenience to international consumers, but no tax ID will appear on our invoice so you won't be able to claim what you paid us as "input tax" (nor will it be refunded if you return your purchase). Business customers may prefer not to pre-pay tax and to pay the carrier instead (since the carrier's invoice will contain a local tax ID to support "input tax" claims). Enter your tax ID number and we'll pass it to the carrier to help ensure proper credit for taxes they collect from you. Carriers may charge additional "advancement fees" to handle these payments.
If no "pre-pay" option appears for part of your order, please contact the carrier or your local customs office before placing an order to ask what charges may apply.
If your order involves several packages, some shipped with carriers who allow duty/tax prepayment (e.g. FedEx) and others shipped with carriers who don't (e.g. Mail), we will pre-pay the former for the packages they deliver but you may be asked to pay charges at delivery by the latter.
If tax appears on your order that is not an "input tax" you can reclaim, check the "tax exempt" box on our check-out page:
Your order will process but will not ship until you provide us documentation of your tax-exempt status. A link to the relevant form will appear on your confirmation for you to complete (unless we already have one from a recent order you placed).